Terms of Service | EzPz.my

1. Platform and these Terms

These Terms govern your use of EzPz.my, the EzPz mobile application, and related support channels (together, the Platform). "EzPz", "we", and "us" refer to Synergik Group Sdn. Bhd.(Company No. 202301034170), the Platform operator. Our registered office is No. D12-08, Menara Mitraland, Jalan PJU 5/1, PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia. Our Tax Identification Number is C58466059060. The Platform's Privacy Notice forms part of these Terms.

These Terms do not promise that a particular payment method, service, area, feature, response time, vendor, listing, or external assistant will always be available. Feature availability may depend on location, category, verification, provider capability, risk controls, and applicable law.

2. Eligibility, accounts, and acceptance

You must provide accurate account, contact, listing, and request information and keep your credentials secure.
You must be able to enter a binding agreement under applicable law. If you use the Platform for a business, you confirm that you are authorised to act for it.
Creating an account or using a feature that requires acceptance means you accept these Terms and the Privacy Notice and PDPA Notice.
We record the accepted document version, date, and time. Optional marketing consent is separate and can be withdrawn without stopping essential account or transaction messages.

3. How the Platform works

Services: you submit a request, EzPz may collect or coordinate quotes, and you decide whether to accept a quote. Independent vendors remain responsible for their own work, licences, personnel, and legal obligations.
Cars and properties: these are listing and lead-generation flows. Unless EzPz expressly states otherwise in a written transaction record, EzPz does not hold car purchase funds, property purchase funds, tenancy deposits, or earnest deposits.
Seller and vendor access: applications, documents, category selection, verification, and approval may be required before a seller can publish or a vendor can receive jobs.

4. Service requests, quotes, and bookings

A request is not a confirmed job. A quote is not accepted until the customer completes the Platform's express acceptance flow.
Quote scope, exclusions, timing, materials, taxes, and change orders must be clear before acceptance. Customers should review each quote and any change order before paying.
EzPz may decline, pause, or route a request for safety, fraud, incomplete information, category, geography, capacity, or compliance reasons. EzPz does not guarantee a quote, response time, vendor availability, or outcome.

5. Online payment availability

Online service payments, advertising-credit purchases, refunds, releases and vendor payouts are disabled during the current public web release. A displayed quotation is for review and does not become an online paid booking through EzPz while these capabilities are unavailable.

EzPz will identify the payment provider, transaction structure, applicable charges and updated contractual terms before enabling online payments. EzPz does not currently provide a customer wallet, stored-value account, e-money product, insurance product or regulated escrow service.

6. Cancellations, disputes, and completion review

Before payment, a customer may decline a quote without a service-payment cancellation charge.
After payment, any cancellation allocation shown before confirmation applies subject to provider capability, evidence, mandatory consumer rights, and EzPz review.
A customer or vendor must promptly raise a genuine issue through the authenticated job or support flow and provide accurate evidence. Opening a dispute pauses normal payment release while the matter is reviewed.
EzPz may request photographs, messages, attendance records, scope records, invoices, or other proportionate evidence and may reject fabricated, irrelevant, unlawfully obtained, or late evidence.
A payment-provider chargeback or external complaint does not remove either party's duty to cooperate with EzPz and the provider.

7. Listings, content, and enquiries

Listings, photos, descriptions, prices, documents, and statements must be genuine, accurate, lawful, and relevant to the selected category.
You retain ownership of content you submit, but grant EzPz a non-exclusive right to host, reproduce, display, moderate, and distribute it as needed to operate and promote the relevant listing or service flow.
Do not publish another person's personal data, confidential information, copied material, or contact details that bypass the Platform's enquiry and safety controls.
Our Ad Posting Rules form part of these Terms.

8. Prohibited conduct

Fraud, impersonation, false documents, scams, manipulated reviews, or misleading listings.
Harassment, unlawful, unsafe, discriminatory, or abusive conduct toward users, vendors, staff, or the public.
Off-platform payment solicitation for EzPz-managed jobs, attempts to bypass moderation or fees, or misuse of personal data obtained through the Platform.
Scraping, unauthorised automation, security testing without permission, or interference with the Platform.

9. AI, voice, and external assistants

AI Smart Search, AI Concierge, and supported voice input may help search, structure, or prefill a request. They can be wrong and are not legal, financial, safety, or professional advice. External assistants, where enabled, create review-required service drafts or show status only. They cannot accept quotes, cancel bookings, authorise payments, issue refunds, resolve disputes, release funds, or pay vendors. Final confirmation happens only in authenticated EzPz web or mobile flows.

10. Moderation, suspension, and appeals

We may review, restrict, remove, reject, or suspend content, listings, applications, or accounts when reasonably necessary for safety, fraud prevention, legal compliance, policy enforcement, or platform integrity. Where appropriate, we provide a reason and a route to seek review. Urgent safety, fraud, or legal action may be taken first and reviewed afterwards.

11. Disclaimers and liability

The Platform facilitates discovery, coordination, moderation, and support. Except where expressly stated in a written EzPz transaction record, we do not warrant a vendor's work, a listing's accuracy, another user's identity, availability, or a particular outcome. To the maximum extent permitted by law, EzPz is not liable for indirect, consequential, special, punitive, or lost-profit losses. This does not limit liability or consumer rights that applicable law does not permit us to limit.

12. Changes, governing law, and contact

We may update these Terms when the Platform, law, or risk controls change. Material changes will be dated and notified through a reasonable channel; continued use after the effective date is acceptance where permitted by law. Where a change materially affects payment or dispute rights, we may require an explicit current-version acceptance before the affected feature can continue. These Terms are governed by Malaysian law, subject to mandatory consumer protections. The Malaysian courts have jurisdiction unless applicable law requires otherwise. Contact legal@ezpz.my with questions or notices.