How To Raise And Resolve A Dispute
If a managed service does not match the accepted scope, raise an issue promptly through the booking or support flow. EzPz reviews the recorded job, evidence, and provider state before deciding the next step.
When To Raise An Issue
Raise an issue if the vendor does not attend, the work is incomplete, the delivered work materially differs from the accepted quote, or an approved charge appears incorrect.
Raise it before confirming completion where possible. A completed release is not automatically reversible; any later recovery or refund requires a separate evidence-based review.
How To Submit It
- Open the relevant request or booking.
- Choose the available report, issue, dispute, or support action.
- Explain what happened and what outcome you are seeking.
- Add relevant photos, messages, invoices, or screenshots.
- Submit and watch the request or support flow for updates.
What Happens Next
EzPz may ask both parties for information and review the accepted scope, completion record, evidence, safety considerations, and provider state. An eligible dispute pauses the related release decision while it is open. Possible outcomes include rework, full or partial refund, cancellation, or payout release.
Useful Evidence
- Before-and-after photos where relevant.
- The booking, quote, and change-order references.
- A clear timeline of what was agreed and what occurred.
- Any safety concern or urgent risk.
Do not send passwords, bank-login credentials, card details, or full identity-document numbers. For urgent help, use /help/ticket or the support contact shown in your booking.