How To Raise And Resolve A Service Issue
For an eligible principal-contractor service, your accepted quote and invoice are from Synergik Group Sdn. Bhd. The supplier performs the work under a separate Synergik work order.
When To Raise An Issue
Raise an issue promptly if the supplier does not attend, the work is incomplete, the result materially differs from the accepted Synergik quote, an approved variation is wrong, or there is a safety concern.
Raise it before certifying completion where possible.
How To Submit It
- Open the relevant booking.
- Select the issue or dispute action.
- Explain what happened and the outcome you seek.
- Attach relevant scanned photos, messages, documents, or screenshots.
- Submit and follow updates in the booking or linked support conversation.
Possible Outcomes
EzPz reviews the customer contract, supplier work order, evidence, safety considerations, and payment records. Outcomes may include rework, cancellation, no customer refund, a partial customer refund, or a full customer refund. Supplier payment is a separate Synergik accounts-payable decision.
An approved refund is recorded against the original customer collection and is not issued as listing credits, tokens, or a reusable EzPz balance.
Do not send passwords, bank-login credentials, card details, or full identity-document numbers. For urgent help, use /help/ticket or the support contact shown in your booking.