Privacy Policy

Last updated: December 26, 2025

1. Introduction

Synergik Group Sdn Bhd (Co. No.: 202301034170), operating as EzPz.my ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

• Name and contact information (email, phone number)
• Account credentials
• Profile information
• Location data
• Payment information (processed securely by third parties)

2.2 Usage Data

We automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent
• Search queries and interactions

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Platform
• Process transactions and send related information
• Send promotional communications (with your consent)
• Improve our services and develop new features
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers who assist our operations
• Other users (e.g., buyer sees seller contact info)
• Legal authorities when required by law
• Business partners for joint offerings (with your consent)

We do not sell your personal information to third parties.

4.1 Voice AI Assistants

If you choose to link your EzPz account with third-party voice assistants (e.g., Amazon Alexa, Google Assistant, Apple Siri), we may receive and process your profile information, contact details, and voice command transcripts to fulfill your service requests. This data is processed securely in accordance with the PDPA to ensure seamless concierge services.

5. Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.

7. Your Rights

Under Malaysian law and PDPA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Withdraw consent for processing
• Request deletion of your data
• Object to processing for marketing purposes

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@ezpz.my.