Supplier and Subcontractor Agreement

1. Purpose and relationship

This Agreement is between Synergik Group Sdn. Bhd. (Company No. 202301034170; TIN C58466059060), with registered office at No. D12-08, Menara Mitraland, Jalan PJU 5/1, PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia, and an approved supplier using EzPz. For a record marked principal contractor, Synergik contracts with the customer and the approved vendor supplies work to Synergik as an independent supplier or subcontractor. The supplier is not Synergik's employee, partner, agent, insurer, or representative and has no authority to bind Synergik. The accepted supplier work order, approved variations, and this Agreement form the supplier contract for that job.

2. Approval, verification, and accurate information

• Supplier access is conditional on approval. We may require business, identity, licensing, category, service-area, tax, insurance, personnel, and bank-account evidence before assigning or paying work.
• Suppliers must keep submitted information, documents, availability, and service categories accurate and current.
• Expired, incomplete, misleading, suspended, or rejected compliance information can block quotation, work-order issue, invoice approval, or supplier payment.

3. Supplier quotations and work orders

• A supplier quote is addressed to Synergik and must state the supplier's net price, taxes, scope, exclusions, timing, materials, validity, and assumptions clearly and truthfully.
• Synergik may prepare a separate customer quote and price. The supplier has no entitlement to the customer price or Synergik's gross margin unless a signed work order expressly says otherwise.
• A quote is not authority to start. Work begins only after Synergik issues an accepted work order and the Platform marks the booking ready to schedule.
• Suppliers must perform safely, lawfully, competently, and in accordance with the work order, approved variations, site requirements, and applicable professional standards.
• Customer data may be used only to schedule, perform, support, or resolve the relevant job. It must not be used for unrelated marketing, sold, or disclosed without a lawful basis.

4. Supplier invoices and accounts payable

• Suppliers must not solicit or accept payment from the customer for a Synergik principal-contractor job.
• The supplier amount is the amount in the accepted work order and approved supplier variations. It is not a percentage commission or automatic share of Synergik's customer invoice.
• The supplier must issue a valid invoice to Synergik using the accepted work-order references and legally required tax particulars. An issued invoice is corrected by a credit note, debit note, or replacement document—not silent editing.
• After completion certification, receipt of the required invoice, and resolution of any valid hold, the amount moves through Synergik's maker-checker accounts-payable process. A bank payment is complete only when the finance record confirms settlement.
• A supplier payable is not a wallet, token balance, stored value, cash equivalent, or on-demand withdrawal facility.
• A discretionary reduction in Synergik's customer price or gross margin does not reduce the accepted supplier amount. A supplier reduction requires an agreed variation, valid supplier credit note, lawful set-off, or final dispute decision supported by the contract and evidence.

5. Cancellations, variations, defects, and disputes

• Additional work starts only after the supplier submits a variation quote, Synergik issues the supplier variation, and the Platform confirms the customer-side variation may proceed.
• Cancellation and no-show consequences are determined by the work order, provable committed costs, notice, evidence, applicable law, and an authorised decision. No fixed percentage applies unless it appears in the accepted work order.
• Non-attendance, unsafe conduct, unapproved substitution, defective work, or material non-performance may require rectification, re-performance, a supplier credit note, a reduced payable, termination, suspension, or recovery of documented loss, subject to the contract and law.
• A dispute places the affected payable on hold. Suppliers must respond within the stated deadline with genuine, relevant, lawfully obtained evidence through an authorised channel.
• An appeal does not automatically pause an urgent safety, fraud, legal, or payment-control action.

6. Insurance, licences, personnel, and tax

The supplier must maintain the licences, registrations, insurance, approvals, qualified personnel, site credentials, and tax registrations applicable to its business and work. The supplier is responsible for its tax reporting and invoices. Synergik does not issue a supplier invoice on the supplier's behalf unless a separate legally valid self-billing arrangement is expressly enabled and accepted. Support and dispute handling are workflows, not insurance.

7. Confidentiality, platform access, and records

• Keep customer, Platform, pricing, security, dispute, and operational information confidential except where disclosure is authorised or legally required.
• Do not scrape, reverse engineer, share credentials, manipulate rankings or reviews, evade contract controls, or use customer information to bypass the Platform.
• Keep accurate records for the legally required period and provide reasonable evidence needed to reconcile a job, supplier invoice, bank payment, customer refund, tax, safety issue, or dispute.

8. Suspension, termination, and continuing obligations

EzPz may restrict, suspend, or end supplier access for safety, fraud, repeated poor performance, policy breaches, legal compliance, or material misrepresentation. Records required for work orders, invoices, payment, tax, support, dispute, audit, fraud, or legal purposes may be retained. Suspension does not remove obligations that arose before it.

9. Liability, governing law, and documents

Each party remains responsible for losses caused by its own breach, unlawful conduct, negligence, or misrepresentation, subject to applicable law. This Agreement works with the Terms of Service, Privacy Notice and PDPA Notice, applicable service policies, and the accepted supplier work order and variations. A job-specific work-order term controls for that job to the extent it does not conflict with mandatory law. Malaysian law governs this Agreement and Malaysian courts have jurisdiction unless applicable law requires otherwise. Material changes may require current-version acceptance. Contact legal@ezpz.my with legal questions.