How The Concierge Service Works

EzPz coordinates service requests, vendor quotes, payment steps, and support. Vendors remain independent providers responsible for the work they perform.

1. Submit A Clear Request

Choose a service, describe the work, add the location, select ASAP or a preferred schedule, and attach photos if they help. Review the request before submitting.

2. EzPz Reviews And Routes It

EzPz checks category, geography, completeness, safety, capacity, and vendor compliance before inviting suitable vendors to quote. Not every request can be supported immediately.

3. Compare Available Quotes

Review scope, exclusions, price, schedule, and vendor details. Ask for clarification through the available request or support controls before accepting.

4. Review Quotes Carefully

Online quotation acceptance and service checkout are temporarily unavailable. Do not send card details or bank credentials through chat, and do not assume EzPz is holding funds.

5. Review Completion

After the vendor records completion, review the work promptly. Confirm completion when satisfied, or raise an issue with evidence. Payment release, refunds, and payouts follow the recorded job, provider status, evidence, and applicable policy.

6. Extra Work Or Cancellations

Extra work requires a clear change order and your approval before payment. Cancellation, no-show, refund, and rework outcomes depend on the job status, evidence, provider state, and the applicable policy; do not rely on an informal promise or off-platform arrangement.