Booking And Service Updates
Open an active service request or booking from your profile to see the status, quote, schedule, completion prompt, and available support actions.
Typical Statuses
| Status | Meaning |
|---|---|
| Request submitted | EzPz is checking the request and matching conditions. |
| Quotes available | You can review the available quotes and decide whether to accept one. |
| Payment unavailable | Online acceptance and payment are disabled during the current web release. |
| In progress | The assigned vendor has started the accepted scope. |
| Completion review | Review the recorded completion and confirm or report an issue. |
| Resolved | The job, refund, dispute, or cancellation has reached its recorded customer outcome. |
Schedule And Arrival Updates
Where the vendor updates arrival or progress, the request or booking may show that information. EzPz does not promise GPS tracking, a live map, a direct-chat feature, or a specific response time for every job.
If Something Changes
Use the request, booking, or support control to report a delay, missing information, no-show, scope change, safety concern, or completion issue. Include clear evidence and avoid sharing passwords, bank-login credentials, or full identity-document numbers.
After Completion
Confirm completion only after reviewing the work. If there is a problem, raise it promptly through the available booking or support flow so it can be assessed before the customer-refund and supplier-payable decisions.