Financial And Dispute Policies

These policies apply to eligible Synergik principal-contractor services. Cars and properties are lead-generation products; EzPz does not collect their purchase, tenancy, earnest-deposit, or transfer money.

Current Release

Online quote acceptance, customer collection, advertising-credit purchase, customer refunds, and supplier payments are disabled. EzPz does not offer a customer wallet, tokens for service payment, e-money, insurance, or regulated escrow.

Customer And Supplier Contracts

For eligible principal-contractor work:

• Synergik issues the customer quote and customer invoice.
• A supplier submits its quote and invoice to Synergik under a separate work order.
• Customer collection, customer refund, supplier payable, and supplier payment are separate records.
• Seller ad credits cannot be used for any service-money obligation.

Changes, Cancellations, And No-Shows

Additional work requires an accepted customer variation and a corresponding supplier work-order variation before chargeable work starts. A cancellation or no-show is resolved using the recorded contract, job state, evidence, and payment status.

Disputes And Resolution

An eligible dispute pauses customer refund and supplier payable decisions for the affected scope. Outcomes may include rework, cancellation, no refund, partial refund, full refund, no supplier adjustment, or an evidenced supplier adjustment. A supplier reduction requires the corresponding supplier credit note.

Use the booking or support flow and include the request reference. Never send payment credentials, bank-login details, or full identity-document data through chat, WhatsApp, or email.