💳 Understanding the Secure Vault (Financial Policies)
At EzPz, we do not tolerate people trying to cheat the system. We built our "Secure Vault" (Escrow) to make sure buyers don't get scammed, and hard-working vendors don't get ripped off!
The Secure Vault Guarantee
When a Buyer hires a plumber, they pay immediately with a Credit Card. That money gets locked in our Vault.
- For the Plumber: You are 100% guaranteed to get this money if you do the job exactly as promised.
- For the Buyer: You are 100% guaranteed the right to block that money from leaving the Vault if the plumber didn't do the job properly.
How We Solve Fights (Disputes)
If the plumber says "I finished!" but the Buyer says "No you didn't, the pipe is still leaking!", the Vault freezes the money completely.
Here is exactly how our EzPz Staff figures out who is telling the truth:
- Our staff immediately opens the "Before" and "After" photos that the plumber was forced to upload into the App.
- If the "After" photo clearly shows a perfectly fixed pipe, we will unlock the Vault and give the money to the plumber. The Buyer loses the dispute.
- If the plumber forgot to take "After" photos, or the photo shows a terrible job, we will lock the plumber out and Refund 100% of the money back to the Buyer's credit card.
- If it's a complicated grey area, our staff might message both of you and suggest a split (for example, we send 50% to the plumber to cover parts, and refund 50% to the Buyer).
If you are ever angry with a decision, you can always email our head office directly at hi@ezpz.my!