Financial And Dispute Policies

These policies apply to eligible EzPz-managed service payments, cancellations, disputes, refunds, change orders, and vendor settlement. Cars and properties are lead-generation flows; EzPz does not hold their purchase or tenancy deposits at launch.

Service Payments

Online quote acceptance, service payment, advertising-credit purchase, refund, release and vendor payout are disabled in the current public web release. EzPz does not currently offer insurance, a stored-value wallet, e-money, or regulated escrow services.

Cancellations And No-Shows

For an older transaction or an operationally coordinated service, contact EzPz Support with the request reference and evidence. No new automated refund or release can be initiated while payments are disabled.

Change Orders

Extra work should be documented in a revised quotation explaining the added scope and price. Online change-order acceptance and payment are disabled.

Disputes And Resolution

Raising an eligible dispute pauses the relevant release decision while EzPz reviews the accepted scope, messages, photos, completion evidence, and payment/provider state. Outcomes may include rework, full or partial refund, cancellation, or payout release. Resolution timing depends on the evidence, issue complexity, provider status, and any safety or legal escalation.

Need Assistance?

Use the booking, transaction, or support flow and include the request or transaction reference. Do not send card, bank-login, or full identity-document details through chat or email.