Community & Behavioural Guidelines
EzPz is built on trust, respect, and transparency. These guidelines apply to all users — buyers, sellers, vendors, and guests.
Core Principles
- Be honest. All listings, descriptions, and representations must be accurate and truthful.
- Be respectful. Treat all users and EzPz staff with courtesy and professionalism.
- Be safe. Do not share personal financial information (IC, bank details) via chat.
- Be responsible. You are accountable for the accuracy of your listings and your conduct on the platform.
Prohibited Behaviour
The following will result in a warning, suspension, or permanent ban:
| Behaviour | Consequence |
|---|---|
| Harassment or abusive language | Immediate suspension |
| Posting fraudulent or misleading listings | Listing removal + account warning |
| Impersonating another user or company | Permanent ban |
| Soliciting off-platform payments to avoid EzPz fees | Account termination |
| Posting content that violates Malaysia's PDPA, Consumer Protection Act, or MACC Act | Legal escalation |
| Creating multiple accounts to evade a ban | Permanent ban on all accounts |
Reviews & Ratings
- Reviews must be based on genuine transactions.
- Reviews must not contain defamatory, hateful, or false content.
- Incentivizing fake reviews is strictly prohibited and may result in account suspension.
- EzPz reserves the right to remove reviews that violate these guidelines.
Safety & Information Privacy
- Banking Information Masking: To protect your financial security, EzPz automatically masks Malaysian bank details (names, account numbers, and shorthand like "Acc no") in chats. Never share your full banking info or NRIC via private messages.
- Automated PII Scrubbing: Our moderation engine flags and hides personal phone numbers and emails in public comments and initial chat requests to prevent off-platform spam.
- Privacy Toggles: Sellers can choose whether to display their verified phone numbers on their listings via the profile privacy settings.
Reporting a Policy Violation
If you witness behaviour that violates these guidelines:
- Open the relevant listing, message, or profile.
- Tap Report (flag icon).
- Select the violation type and provide a brief description.
- Our team reviews all reports within 24 hours.
Appeals
If your listing or account was actioned and you believe it was in error, contact us via /help/ticket with your listing or account ID and a brief explanation. We review all appeals within 3 business days.