Community & Behavioural Guidelines
EzPz is built on trust, respect, and transparency. These guidelines apply to all users — buyers, sellers, vendors, and guests.
Core Principles
- Be honest. All listings, descriptions, and representations must be accurate and truthful.
- Be respectful. Treat all users and EzPz staff with courtesy and professionalism.
- Be safe. Do not share personal financial information (IC, bank details) via chat.
- Be responsible. You are accountable for the accuracy of your listings and your conduct on the platform.
Prohibited Behaviour
The following will result in a warning, suspension, or permanent ban:
| Behaviour | Consequence |
|---|---|
| Harassment or abusive language | Immediate suspension |
| Posting fraudulent or misleading listings | Listing removal + account warning |
| Impersonating another user or company | Permanent ban |
| Soliciting off-platform payments to avoid EzPz fees | Account termination |
| Posting content that violates Malaysia's PDPA, Consumer Protection Act, or MACC Act | Legal escalation |
| Creating multiple accounts to evade a ban | Permanent ban on all accounts |
Reviews & Ratings
- Reviews must be based on genuine transactions.
- Reviews must not contain defamatory, hateful, or false content.
- Incentivizing fake reviews is strictly prohibited and may result in account suspension.
- EzPz reserves the right to remove reviews that violate these guidelines.
Privacy of Other Users
- Do not share another user's personal information without their consent.
- Do not screenshot and publicly share private chat conversations.
- Phone numbers entered in listings are protected by our privacy toggle; sellers choose whether to display them.
Reporting a Policy Violation
If you witness behaviour that violates these guidelines:
- Open the relevant listing, message, or profile.
- Tap Report (flag icon).
- Select the violation type and provide a brief description.
- Our team reviews all reports within 24 hours.
Appeals
If your listing or account was actioned and you believe it was in error, contact us via /help/ticket with your listing or account ID and a brief explanation. We review all appeals within 3 business days.