Privacy Policy for EzPz

Last Updated: 1 June 2024

EzPz ("we," "us," or "our"), operated by Synergik Group Sdn. Bhd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information through our website, ezpz.my.

By using our services, you agree to the collection and use of information in accordance with this policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following information when you interact with our website, particularly when you initiate a booking via WhatsApp:

Personal Identification Information: Name, phone number.
Booking Information: The service(s) you are interested in, your address or service location, and any other details you provide to us to describe your needs.
Communications: All correspondence when you contact us, primarily through WhatsApp.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our platform services.
Facilitate your enquiry and connect you with relevant Service Professionals.
Communicate with you, including sending service confirmations, updates, and responding to your inquiries.
Comply with legal obligations.

3. Information Sharing with Service Professionals

To fulfill your service request, we must share your information with our network of third-party Service Professionals. This may include your name, contact information, service location, and the description of the job you have provided. We only share the information necessary for the Service Professional to evaluate, quote, and carry out the requested service. Our Service Professionals are contractually obligated to handle your data securely and are not permitted to use it for any other purpose.

4. Primary Method of Communication

Our main channel for enquiry, quotation, and customer support is **WhatsApp**. By clicking a "Enquire Now" button or otherwise engaging with us through the platform, you consent to us contacting you on the phone number associated with your WhatsApp account.

5. Data Security

We take reasonable measures to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Rights under PDPA

As per the PDPA 2010, you have the right to access, correct, or withdraw consent for the use of your personal data. To do so, please contact us via our official WhatsApp number.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via WhatsApp at +60132711188.